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2006 Report to the Community
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Dear Friends,
At Harborview Medical Center, we are guided by our unwavering commitment to our mission and our desire to serve the community. Everyone who walks through our doors, regardless of his or her circumstances, has access to the highest quality, cutting-edge clinical care delivered respectfully, professionally and with warmth and compassion.
Each year, through this report, we have an opportunity to acknowledge the steadfast dedication and support of our partners – our staff, community and donors. We also are proud
to share stories of patient healing, highlights of some of our recent accomplishments and examples of Harborview’s contribution to the health of our community.
We know that time spent in a hospital can sometimes be intimidating and foreign. It’s easy to be confused about what’s happening and why. It’s easy to feel that decisions are being made without enough patient or family participation.
That’s not acceptable to us. That’s why we’re increasing our efforts to design a more patient and family-centered care environment. Our goal is to increase patient and family involvement in treatment decisions, better acknowledge their
emotional needs and respond more quickly and completely to concerns and questions. We want patients and families to feel supported throughout their stay or visit.
During this exciting time at Harborview, many accomplishments deserve special mention. This year we have: |
Centers of Emphasis:
Patient Stories
Trauma:
Josie Anderson
photos:David Sloan
Burn Center:
Brady O'Brien
photos: Denise Hudlow-Speck
Neurosciences:
Pam Nelson
photos:David Sloan
Center for Advanced Reconstruction and Rehabilitation:
Adrian Abenojar
photos David Sloan
Mentally Ill,
and Medically Vulnerable:
Stephen Hanna
photos:Clare McLean
AIDS/STD:
Diane W
photo:David Sloan
Financial Reports |
- Served as a designated “Patient Safety Mentor Hospital” for other hospitals in Washington, reflecting our success in implementing all national patient safety goals as defined by the Institute for Healthcare Improvement.
- Implemented more than 107 process improvement initiatives, saving Harborview
more than $13.2 million.
- Maintained high patient satisfaction scores, with 95 percent of patients indicating they would recommend Harborview to their friends and family for care.
- Strengthened our payer mix, allowing us to meet our financial goals and demonstrate our continued financial viability.
- Continued to invest in and effectively implement information systems and new
technology, allowing us to better serve both patients and employees.
Successfully passed all hospital regulatory reviews with high marks.
- Received recognition as one of America’s 20 best hospitals by U.S. News & World Report for our program in Orthopaedics and for our programs with UW Medicine in Rehabilitation, Neurosurgery and Ear, Nose and Throat.
- Had 24 physicians recognized as “Best Doctors” in their specialty by Seattle Metropolitan Magazine and 18 physicians recognized by Seattle Magazine.
- Presented outreach programs to educate outlying communities, as well as local business and community leaders, about Harborview.
- Assured that future needs will be met through our ongoing voter-approved construction project to stabilize the medical center against earthquakes while adding 50 beds, eight operating rooms and support space.
The medical center’s best treasure is our staff and the care they provide to people from all walks of life. Patients and their families know they will be treated with compassion and sensitivity by experts who are involved in the latest research and have the best technology available.
We are also thankful for the wonderful support received from our extensive community of volunteers, donors and supporters. They may never know how many lives they’ve touched and how many hearts they’ve warmed. We hope you’ll enjoy learning about our healthcare innovations and reading the stories of our patients and their care.
It’s why, we believe, Harborview Medical Center is a vital resource for the community.
Sincerely,
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David E. Jaffe
Executive Director |
Johnese Spisso
Chief Operating Officer |
Dr. Scott Barnhart
Medical Director |
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