Volunteer/Co-Volunteer of the Year Award
Sandi Stewart, Volunteer of the Year
Kylee Qualls, Co-Volunteer of the Year
Nominees for the 2007 Volunteer of the Year award are evaluated for award recognition based on the Harborview CARES Values.
Volunteer of the Year Award recipients are recognized during National Volunteer Appreciation Week. Additionally, the volunteer award recipients are featured in STAT, Harborview's weekly newsletter. Nominations for 2008 are currently being accepted.
- Commitment: We are committed to our mission.
- Access: We facilitate access to appropriate services.
- Respect: We show respect for our patients and each other.
- Excellence: We strive for excellence in clinical care, teaching and research.
- Service: We demonstrate quality service
UW Medicine Service Standards
The UW Medicine Service Standards are expectations for how all staff and volunteers interact with our customers.
- Introduce yourself and explain your role.
- Ask what name a person prefers to be called.
- Offer assistance if someone looks lost or confused.
- Escort people to their destinations if at all possible.
- Refer people to those who can give assistance when you cannot provide the help someone requires.
- Conduct care-related discussions in the most private settings available.
- Take responsibility for complaints and follow through to resolution.
- Provide additional service for those who have been inconvenienced or who may need special assistance.
- Always end your conversation with, “Is there anything else I can do for you?”