Patients or family members can file a complaint with any staff member or the manager at the point of care or service, or with the Patient Relations Manager at (206) 744-8786 or (206) 744-5000. Patients can also register complaints with the Washington State Department of Health (DOH) and The Joint Commission (TJC).
Staff and caregivers are also able to use the resources below to file complaints regarding quaility of care issues.
Filing a Complaint with the Joint Commission (TJC)
E-Mail:
complaint@jointcommission.org
Fax:
Office of Quality Monitoring, (630) 792-5636
Mail:
Office of Quality Monitoring
The Joint Commission
Organizations One Renaissance Boulevard
Oakbrook Terrace, IL 60181
If you have questions about how to file your complaint, you may contact The Joint Commission at (800) 994-6610 between 8:30 to 5 p.m., Central Time, weekdays.
http://www.jointcommission.org/GeneralPublic/Complaint/
Filing a Complaint with WA State Department of Health (DOH)
Hotline number: 1-800-633-6828.
This number is on a 24 hour-7 day a week message machine. Registered nurses will return your call Monday-Friday 8 AM to 5 PM. You may also file a complaint by printing and completing the Complaint Intake Form. You may include any additional supporting information and mail to:
Mail:
Department of Health
Facilities and Services Licensing
ATTN Office of Health Care Survey
PO Box 47852
Olympia WA 98504-7852
If you have questions about how to file your complaint, you may go online to: http://www.doh.wa.gov/hsqa/fsl/HHHACS_home.htm#Complaints