What types of services do the clinics provide?
What insurance plans do you accept?
What are your hours?
How do I get to the clinics?
How early should I arrive for my appointment?
What happens if I'm late?
What if I need to cancel my appointment?
What should I bring with me to my appointment?
I am under 18. Are you going to tell my parents about this visit?
I had some tests at your clinic. When can I expect my results?
Can I refill my prescriptions over the phone?
I have a billing question. Whom do I call?
What should I do if I have a complaint or suggestion?
The UW Medicine Neighborhood Clinics offer a wide range of primary care services at each of our seven locations. Our clinics offer one or more of the following specialties: family medicine, internal medicine, pediatrics and geriatrics. Most of our family physicians are also trained to provide complete obstetrical care - from prenatal visits to delivery and postpartum care. We also provide continuing care for both mother and baby - making it easy for you to get care for your entire family in one convenient location.
In addition, all of our clinics have on-site laboratory and radiology facilities that help you get your care more efficiently and without additional trips for tests.
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What insurance plans do you accept?
The UW Medicine Neighborhood Clinics / UW Physicians accepts plans from most major insurance carriers. For details on specific plans, please call 1-800-852-8546 or visit the listing of health plans.
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In general, all clinics are open Monday through Saturday. Each clinic has slightly different hours to best serve the needs of its community. For a specific clinic's hours, click on the name of the location to the left.
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Visit the UW Medicine Neighborhood Clinic's locations page for directions, or click on the clinic name to the left of your screen.
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To allow for check-in, please arrive at least 10 minutes prior to your appointment time.
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If you are going to be more than 10 minutes late, we may need to reschedule your appointment. If you are going to be less than 10 minutes late, you should still plan to show up for your appointment. Regardless, we would appreciate it if you could give the clinic a call and let them know.
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If you must cancel an appointment, please call and notify us 24 hours in advance so that we can offer that time to another patient.
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All patients should bring their insurance card or coupon to every visit, along with any co-pay required by your insurance. For new patients, we also recommend you bring a list of any medications you are currently taking and a copy of your medical record or a release for us to contact your previous doctor and obtain these records.
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Without written consent of the minor, parents/guardian may not obtain access to information about care given to their minor children for:
- Sexually transmitted diseases
- HIV / AIDS
- Family planning / contraception
- Pregnancy related care
- Abortion
- Drug and alcohol treatment
- Outpatient mental health care
However, UWP billing has no way to insure that a bill for these visits will not be sent to the minor's parent/guardian or their insurance company.
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Patients will be notified of normal lab results by letter within 3 to 4 weeks, although notification is often faster. For abnormal results, patients should receive a phone call or letter within 7 days, depending on the test.
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The UW Medicine Neighborhood Clinics do not offer free drug samples.
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A prescription drug should be taken exactly as your doctor directs. If you are on medication, please track your supply and arrange for a refill well before it runs out.
To refill a prescription, call your pharmacist. If your doctor has not pre-authorized refills, your pharmacist will call the clinic. Please note that such orders require at least 48 hours to process. Orders placed Friday or Saturday most likely will be filled on Monday.
Call the pharmacy to make sure your prescription refill is ready before going to pick it up. In some cases, you may need to see your doctor before a prescription can be refilled. We will make an appointment for you as soon as possible.
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If you have questions about your bill, please call UW Physicians at (206) 543-8606 or visit the billing information page.
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We value your input at UW Medicine Neighborhood Clinics. If you would like to share a comment or suggestion with us, we welcome your feedback. You may call your clinic's main number or speak directly with your provider or the clinic manager.
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